Recent statistics show 47% of homeowners have done some sort of DIY project. The do-it-yourself movement has become its own industry, tapping into the human urge to create – and save money.
But satisfying as that may be, there are still many projects for which a professional is best suited, including the installation of satellite internet. While some companies are urging customers to self-install their equipment and service, Viasat sends a trained professional to each customer’s home or business to launch the service.
Our technicians not only bring your equipment, but they also bring all the tools they need to do the job, resolve any unexpected issues that may arise and answer each customer’s questions.
Here are a few other reasons why a professional installation is best:
1. A trained eye
Our certified technicians not only undergo extensive training before their first installation, they continue receiving ongoing instruction throughout their careers. They know all pertinent federal, state and national standards, ensuring the job is not only compliant but safe. On average, our technicians have been in the field for two years, so they’re also experienced. While your situation may seem unique, it’s likely a scenario they’ve encountered before. Count on their skill to do the job right, and their training and experience to answer any questions you may have.
2. An installation that works well – and looks good
Our professional installers will assess your home to find the best location for the antenna, and work with you to ensure it’s one you like. The antenna needs a clear line of sight to the southern sky, so mount styles for the dish may vary according to a home’s orientation to the satellite, the trees that surround it and homeowner preferences.
If a homeowner doesn’t want the dish visible on the roof, our installers can often mount the dish to a pole in the ground, a wall on the side of the house or another location. Installers carry special equipment for unique installations and will work with the customer to find the one that works best for both quality of service and aesthetics.
Additionally, our installers use a tech support app that visually documents their installations, resulting in higher-quality work.
3. The strongest connection to the satellite
A professional installer uses a specific app designed to align your dish precisely with the satellite, avoiding interference with any nearby antenna frequencies. That ensures the strongest connection for your internet service. This not only improves the customer’s satisfaction, but reduces the need for service calls in the future.
4. Tools to match the job
Viasat installers provide not only the antenna, modem and other basic hardware needed for your installation, they’re fully equipped with ladders, drills, cables, zip ties and all other required tools – as well as additional items needed to resolve any unexpected issues. These tools are specific to the job, and that customers don’t typically have.
The tools combined with the installer’s expertise add up to a high-quality installation. That’s important on any day, but professionally installed equipment is secured so it also remains fixed in inclement weather – another safeguard for a stable service connection.
5. Peace of mind
Once your equipment is installed and the service is live, the Viasat installer will check to be sure the system is working properly. He or she will show you where your Wi-Fi network is, help you select a password and explain how to connect your devices. The installer can also help you find the best spot for the modem, and make suggestions to maximize Wi-Fi coverage in your home.
The installer will clean up the work area, leaving only a well-running service behind.
Finally, the installation includes a 90-day warranty. That means if something isn’t working right in the first 90 days of service, our installer will come back to fix it at no charge. Installers are available any time after the 90 days as well, though those visits may require a service charge.
A professional Viasat installation typically takes about two hours. Installers are available Monday through Saturday, and work with customers to find the best window of time for the work.